bruce c Miz
map-marker Rancho Mirage, California

The meal that was ordered was not cooked correctly.

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I ordered chicken riesling, and my wife ordered Chinese chicken salad at the cheesecake factory located in the river shopping Center development located in Palm Desert California. When the food arrived I noticed that the chicken was undercooked, and the sauce was runny.

I cut the chicken up and took a bite. The chicken was not edible. To the manager the server came by and I told him the chicken was not cooked in my opinion and I wanted a different entrée. I I ordered the jambalaya.

My wife completed her meal and I had to wait 20 minutes before my mail came. I was not happy that we were not able to eat our meal together. When the manager finally showed up, he told me the chicken was just over cooked. I feel fat the meal was raw and he did not say or do anything else.

When the bill finally came, the server said oh I took off your first meal and replaced the price of the second meal. The server or the manager did not make any changes to the bill. In fact, the cost of the jambalaya was approximately five dollars more than the cost of the chicken riesling. I am not really happy with the service.

I am not happy with how the manager handled , the situation cheesecake management should review company policy with respect to customer service. And.

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Loss:
$25

Preferred solution: Full refund

User's recommendation: Made sure that the chef learned how to cook chicken correctly

ABRIL G Lzi

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Verified Reviewer
| map-marker Irvine, California

Food poisoning

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Original review Apr 30, 2023
NOT RESOLVED I took my daughter to the Cheesecake Factory at the Irvine Spectrum. The service was friendly and we enjoyed ourselves. At the end of our meal, my daughter became ill. When I got home I got ill. We both vomited for a couple days. We're positive it was food poisoning. Emailed them, still no response.
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Loss:
$120
Cons:
  • Maybe need to increase food quality measures

Preferred solution: Full refund

Carla R Ons

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Verified Reviewer
| map-marker Santa Monica, California

Racially Profiled

The Cheesecake Factory - Racially Profiled

I was racially profiled at your Santa Monica restaurant today and I'm livid. I will never spend another dime at your establishment and I will encourage others to follow my lead.

I was at Nordstrom shopping and as I was leaving the mall decided to grab some takeout from your establishment.

I placed my order and was told it would be 25 minutes.

I took a seat and the lady called my name after 20 munutes. I walked up to the counter and the lady was not at the counter. She was gone long enough for me to put my cell in my purse and grab a few dollars for a tip. She never returned to the counter, but my bag was sitting on the counter with my name on it, so I grabbed the bag and left the establishment.

I assumed that's how it works with takeout orders since I had never ordered takeout before other than cheesecake or cake and the attendant was usually present the whole time.

Anyway, I was walking outside and I stopped to retrieve my parking ticket from my purse. While I was stopped, I heard someone say, "Ma'am" "Ma'am" ...I turned around and it was "Sayeed". He told me that was his name, but since he wouldn't give me the Corporate info, I don't know if that's his real name.

"Sayeed" approached me and asked if I grabbed a bag from the counter. I told him, "yes", I grabbed my order.

I commenced to tell him the lady called my name, but wasn't at the counter, so I grabbed my food which clearly displayed my name.

"Sayeed" started acting and talking like I had stolen my food which had already been paid for. I asked him why did he chase me down outside the restaurant asking me about grabbing my own food. He then lied and said there were several bags on the counter. There was only one bag on the counter and it displayed my name.

His lying made it very obvious he was racial profiling.

I was so upset because I knew I was being racially profiled. I believe he asked how did I know it was my food, I told him that the bag had my "fkking" name on it, so I took it. He had the audacity to say that I should have asked. I said, "...ask who!?" No one was at the counter.

And why did I need to ask when the stapled closed bag clearly displayed my name and order.

I showed him the bag that had my name and order information. I told him I ordered chicken picatta and carrot cake. Since I only had one bag and not a separate bag for the cake, "Sayeed" said I didn't have the carrot cake which I assumed was in the bag, so he went back into the restaurant and came out with a smaller bag that contained the carrot cake.

"Sayeed" never apologized for his apparent racial profiling. Instead, he chose to let his bigotry win the day.

It was at that point, I asked for the information for the Corporate Office.

"Sayeed" asked me why and refused to give it to me and said "...you got your food."

I was both angry and embarrassed that this guy chased me down outside the restaurant because someone told him a "black woman grabbed a bag off the counter". And rather than get all details before chasing me down publicly outside the restaurant...he chose to approach me and make a scene without having all the facts...this is called racial profiling, as well as implicit bias and it's unacceptable and I don't appreciate it, PERIOD!

And just so it's clear, at no time did "Sayeed" chase me down to say "Ma'am, you forgot your carrot cake." He was arrogant and unapologetic. His behavior was deliberate and egregious. This man chased me down because he was told I grabbed a bag off the counter (the only bag sitting on the counter which happen to have my name on it) and left the restaurant.

"Sayeed" chose to assume the worst--that's implicit bias! And it's NOT okay!

Let me reiterate, the lady at the counter was nowhere to be found. I stood there at least a couple of minutes before I grabbed my order. But this isn't about me taking my order, or about the order taker not being at the counter.

It's about a representative of the Cheesecake Factory brand, "Sayeed" racial profiling a customer and the company's apparent and tolerant culture toward implicit bias.

My company will never order from your establishments again. I will also ensure that my family and friends no longer dine at any of your establishments, as well as anyone who follows on social media.

After I got home I was too angry to eat.

But based on the presentation, I wouldn't have eaten this slop anyway. The Santa Monica establishment is the worst in service and food hands down...and now racial profiling and implicit bias can be added to the list.

Shame on Cheesecake Factory!

Carla

View full review
Loss:
$35
Cons:
  • Racial profiling implicit bias

Preferred solution: None of the above

User's recommendation: They don't deserve your business.

1 comment
Guest

Have you always had a chip on your shoulder? Do you always accuse people of being bigots and racists when they say or do something you don't like?

This Sayeed should sue you in civil court for libel! In fact, I will make sure he sees this so he can decide if he wants to pursue legal action.

Anonymous
map-marker Bloomfield, New Jersey

Too expensive for a slice of cheese cake

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I bought 4 slices of cheese cake, and the prices has gone up. The slice of cheese cake is much smaller. My thing is if you have to raise the price no problem, but leave the slice what you had before. Why the *** you guy's made it smaller but raise the price 11 dollars are you kidding me? I will not support this restaurant again.
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Vivek M Hgr

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Does the brown bread contain egg

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The Cheesecake Factory - Does the brown bread contain egg
When asked the staff mentioned bread contains egg. I was confused is this chain a franchise who has different arrangement on food sourcing , and when we went through the website brown bread does not show anything about egg. Also cleanliness was a concern , we had to mention them to clean the floor it was wet and dirty . All were busy and none was conscious enough to watch the floor.
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Preferred solution: Full refund

User's recommendation: We believe this issue will be dealt serious

Merlin P Kzm

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Verified Reviewer
| map-marker Edison, New Jersey

Issue with my order

The Cheesecake Factory - Issue with my order
Tried to contact someone about my food which a manager claims he would refund me and has not i want my refund
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Loss:
$71

Preferred solution: Full refund

Lynne Z Sqr

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Verified Reviewer
| map-marker Riyadh, Riyadh Province

To report a positive outcome with mangers help .

Backed up and bungled orders reported late after we inquired about the EXTA long wait to receive the order . Perimeter mall Cheesecake Factory .. we are diabetic and were intending to leave and be on the road travelling south to ur our hotel . The manager ultimately took care of us. Cudos to him and his professional handling of the situation . He should be commended . We live in Canada .
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Preferred solution: A full refund

User's recommendation: Early notification of slow meal preps . Some good offered in meantime for extreme delays.

Quintia M

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| map-marker Bethesda, Maryland

Bad service food was not up to expectations very cold sitting for a while for preparation missing items over cooked recooked

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The Cheesecake Factory - Bad service food was not up to expectations very cold sitting for a...
The Cheesecake Factory - Bad service food was not up to expectations very cold sitting... - Image 2
The Cheesecake Factory - Bad service food was not up to expectations very cold sitting... - Image 3
The Cheesecake Factory - Bad service food was not up to expectations very cold sitting... - Image 4
The Cheesecake Factory - Bad service food was not up to expectations very cold sitting... - Image 5
I have called for almost a week no manager or general manager have not responded every time I call I receive a message within excuse as to theyre in a meeting no one address this issue I have food sitting in my refrigerator for days I ended up throwing it away my family cannot eat it it was just horrible the worst carry out visit ever and I always patronize cheesecake factory and visit there I spent over $300 I was not satisfied with the food the quality of the service
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Preferred solution: Gift card or food remade

Tonetta S

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Separation letter

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No complaints thanks the factory has good quality service for work and out to eat. I'm so happy they allowed me to be part of the restaurant. I'm really excited to start back there soon.
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User's recommendation: Cheesecake Factory is a great place to work and eat at

Sue B Ahx

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Verified Reviewer

No help

I am trying to track a 50.00 gift card and nobody will help me! Please have someone help us. Nobody answers the phone or even answers my emails!
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Loss:
$50
Pros:
  • All good
Cons:
  • Poor customer service

Preferred solution: Replace gift card

Ashley N Ami
map-marker Murray, Utah

Gift card

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Updated by user Feb 26, 2023

Nothing has been resolved

Original review Feb 26, 2023
Hello Me and my family did a take out order I believe nov 3 for over $80. We got home and, received someone elses order. We spoke to the GM Elena and she said she would be sending us out a gift card in our email. We have yet to receive anything. We have called numerous times and it has yet to be handeled or sent. At this point I am very frustrated. We eat here all the time and have never had a issue. We would like this matter to be settled immediately please for the full amount of our order so we can replace it. My name again is Ashley newman Email Ashybaby1983@***.com
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Loss:
$85

Preferred solution: The gift card for $80 as promised

1 comment
Guest

Why didn't you repack the food and return it immediately to the location for a refund or replacement?

Kamen Adg

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Verified Reviewer

Bad service

Today I went with a date to the Cheese Cake Factory Dadeland Mall we order a salad it was ok The chicken Madeira to split took 45 to come to the table it was cold and soggy. The waitress didnt care and the Manager acted the same way.
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Preferred solution: I don’t know how much money did my date paid but I felt bad because I was the one that suggested the chicken Madeira to my date

User's recommendation: Cancel the order

Cotton Yxu

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Verified Reviewer
| map-marker Fresno, California

Because no one answered my call I had to leave a voicemail and wait now 3 days

When I worked there at the cheesecake factory in the year of 2019 and 2021 I never gotten my W2 forums and I wasnt able to file my taxes I would like my copies of them please
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User's recommendation: Good food

Anonymous
map-marker Somerville, Massachusetts

Lost gift card

I mailed a gift card to someone and it never made it to the recipient. Is there a way to track the card to see if it was stolen from the mail to see if the gift card was used? Can somebody call me?
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Anonymous
map-marker Miami, Florida

Not a pleasant experience

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Waitress didnt want to be working that day thats what we felt. We ended up not leaving a tip as she didnt deserve it.
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User's recommendation: Not likely

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