Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Edison, New Jersey

Wrong order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Cheesecake Factory - Wrong order
The Cheesecake Factory - Wrong order - Image 2
I ordered the vegan avocado lettuce cups and they gave me chicken instead of the avocado. Cry I unfortunately didn't notice untill I got home.
View full review

User's recommendation: Check Togo orders

Aimee L Uge

Gift card

Went to use gift card and after many attempts saw in small print that the card was only good for 1month. Tiny print and never happened before Here is information 620859****925694 Pin 6750**** Unfair that card only can be used for 1month- Please issue a new gift card-thanks
View full review
Loss:
$25

Preferred solution: Full refund

Saunta A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Cheesecake Factory - Complaint
I visited Cheesecake Factory Redondo Beach today, 7/23/22. Several cooks had called out. Only burgers, sandwiches, and salads were available to order. Very disappointing as I went out on an afternoon date with my husband for a nice meal. This could have been ordered from my local drive-thru burger joint. Service was great, but menu options so disappointing.
View full review

Preferred solution: Full refund

User's recommendation: Let them know very limited options at check-in

Ralph S Glb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Recent Visit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We visited your establishment for dinner Thursday 8/11/22 in New Orleans. My wife ordered the Korean Chicken

and I order the Jambalaya Pasta.

My was really good, however my wife dinner had the chicken on the top of the brown rice and vegetables. The chicken was warm, but everything under the chicken was as if it came out of the refrigerator and they placed the chicken on top. I tasted it and I thought maybe being a Korean dish it was suppose to be like a salad or something. My wife ask the waiter if it was suppose to cold and she replied no and went and got the manager.

He came over and apologized and told her to keep eating the chicken and he would bring her a side dish of the rice and vegetables. Then about 20 minutes later he came back and asked if he could take her plate and put it in the microwave because the kitchen was backed up. At that point my wife and I asked for to go boxes and told him we would microwave it ourselves. He brought us the to go boxes and didn't say anything else.

We got the bill and was shocked that there was no type of discount or even offered a free piece of cheesecake for the inconvenience. I think when to go out to dinner you should not have to take your food home to heat it up so you can eat it.

View full review
Loss:
$55

Preferred solution: Full refund

1 comment
Guest

This is a no brainer. You should have had he dish replace for free.

Ian K Vmu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Horrible management

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Two clients and I went to lunch today and the hostess mistakenly thought the general manager spoke to me about not being welcome. While I was misidentified, one would think a manager would come to my table and clear it up.

That did not occur. My clients believe it was discrimination due to us being minorities.

I never thought Cheesecake Factory was racist, but unfortunately they very well might be. Regardless it is deplorable conduct!

I await a CPK reply before taking this any further.

Pretty disappointed, as I go (went) to Sherman oaks galleria Cheesecake Factory at least twice a week (across the street from my office).

View full review
Cons:
  • Discrimination

Preferred solution: Apology

User's recommendation: Stay away

1 comment
Ian K Vmu

Cheesecake Factory at the Sherman Oaks galleria is not good.

Anonymous
map-marker Bellville, Ohio

Gift card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried three times to buy my daughter-in-law a gift card for her birthday All three times I was told my card was rejected however my American Express card was charged although the charges still pending and not exactly on the bill it is very frustrating
View full review
BHollins H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

We waited 2 hours to get our food . Ordered pretzel bites appetizer didnt get that for an hour . I had to keep asking the waiter where our food was . And all we ordered was chicken sandwiches and a burger. I asked for a well done burger it was pretty much raw in side.never will I go back there again . Willowbrook mall NJ.
View full review
Loss:
$130

Preferred solution: Full refund

User's recommendation: Absolutely NOT

Kat B Zax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

Bad food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bad cheesecake it had a grain texture Why do I need to still give you more information without talking to a human!!
View full review
Bonita H Klc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lyndhurst, Ohio

Complaint

The Cheesecake Factory - Complaint
The manager Frank at the Lyndhurst Ohio, store was Unprofessional and rude concerning myself and my food.
View full review
Loss:
$42

Preferred solution: Full refund

Daphnrr J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Horrible experience lack of service. Nothing on menu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Cheesecake Factory - Horrible experience lack of service. Nothing on menu
Totally horrible experience , never called after 50 minutes of waiting for seating. After asking 95 minutes later told oh your next. Slippery , greasy floor area that customers walk across. Very dangerous. Then upon ordering all the items we asked for were unavailable , I mean everything. From the alcoholic beverage to the appetizers and main courses. Never informed that some menu items were unavailable. Receipt is split evenly. Total was 96.07
View full review
Pros:
  • Food selection

Preferred solution: Let the company propose a solution

User's recommendation: Don’t bother waiting because management is unattentive

Susovan R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Dissatisfaction about my food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am a big fan of Cheesecake Factory and a frequent visitor. I had a great experience everytime I visited Cheesecake Factory. But Yesterday I ordered Louisiana Chicken Pasta from Cheesecake Factory Knoxville(201 Morrell Rd, Knoxville, TN 37919) for lunch. I found hair in my food and had to throw it. I wanted to bring it to the attention of the management.
View full review
Loss:
$20
Pros:
  • Good service
  • Awesome cheesecakes
  • Nice food
Cons:
  • Always very busy

Preferred solution: Full refund

Anonymous
map-marker Miami, Florida

Food was cold, service was slow and I called to file a complaint and never received a follow up. Very dissatisfied.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We spent over $200 and our food came out cold, my son ordered rice with his meal and never received it and the management made excuses instead of resolving the issue. Offered to reheat the cold food.
View full review
Patricia P Dbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarkstown, New York

Dissatisfied with poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After placing several different orders to the cheesecake factory for take out, and experiencing routine failure by the cheesecake factory to provide meals in accordance with their menu description and/ or picture, I took the opportunity to complain recently to the cheesecake factory not only for their failure to include sides with my meal but also failure for any manager to assist me when I tried to call numerous times. Shockingly, the cheesecake factory has ignored my correspondence to them and has never responded to my concerns.

While there cheesecake is yummy, the extra calories to my hips do not justify inadequate customer service. This pissed consumer is absolutely fed up.

View full review
Cons:
  • Poor upper management response

Preferred solution: Price reduction

User's recommendation: If you must go there, eat in do not take out this way you can complain immediately and take action should they refuse to address your concerns.

Saunta A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redondo Beach, California

Complaint

The Cheesecake Factory - Complaint
I visited The Cheesecake Factory Redondo Beach, today, 7/23/22. Several cooks had called out and only thing you could order was burgers, sandwiches, or salads. This left me very disappointed as I had planned this afternoon date with my husband to eat a different selection of food. My local burger joint could if supplied this. The service was excellent, but food choice disappointing.
View full review

Preferred solution: Full refund

User's recommendation: Ask are there any menu restrictions

1 comment
Guest

There is literally nothing they can do if their cooks call out. Literally nothing. Yes, it was disappointing, but that is when you leave, eat somewhere else and perhaps visit CCF another day.

Anonymous
map-marker Taylorsville, North Carolina

South Park Mall, Charlotte, NC

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After being seated, it took an hour before food came, and it was not busy when we

got there. Avocado chicken sandwich was like rubber, when I took a bite my

teeth could not get through the chicken, sent it back.

Ordered spaghetti meanwhile my daughter has to eat without me, and it literally took another hour for the spaghetti.

Terrible, Terrible, Disgusting. You go to a restaurant to eat together not an hour later I eat, she is done. This is not the first time eating at any Cheesecake Factory, they

never cook it done, even if you say well done.

YUK...

I rather eat a Big Mac, or Whooper before the money they want for low class food.

Also, you do not tip on tax which they include on bill. Enough, is enough.

View full review

User's recommendation: Go somewhere else or go for desert. I can not rate deserts.

1 comment
Guest

You seem mad at the world. Maybe you should cook at home.

  • 1
  • ...
  • 15
  • 16
  • 17
  • 18
  • 19
  • ...
  • 55