Contact The Cheesecake Factory Customer Service
The Cheesecake Factory Phone Numbers and Emails
Toll-Free Number:
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(866) 458-2951Privacy Inquiries
Customer Service:
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(833) 320-5702Corporate Gift Card Support
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(855) 820-9994Order Support
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(754) 432-5950
The Cheesecake Factory Emails:
Contact Information
The Cheesecake Factory Website:
The Cheesecake Factory Help Center:
Corporate Office Address:
Other Info (opening hours):
Order Support Hours:
Monday - Sunday: 8:00am - 8:00pm (EST)
Fax:
How Good is The Cheesecake Factory's Customer Service?
Summary of The Cheesecake Factory Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Cheesecake Factory?
Employment Question:
- “W2”
- “W-2”
- My job
Cards Question:
- “Gift card bonus expired”
- “Gift card balance issue”
- “Gift card fraud”
Staff Question:
- “Poor service”
- Complaint about manager
- “Horrible service and food”
Product/ Service Question:
- “Plastic in food”
- “Bad Experience today with our food”
- “Unhappy with my food quality”
Request for Information Question:
- “Regarding the answer I received when I called the store about an order placed”
- “Question regarding policy”
- “Complaint about order”
Shipping and Delivery Question:
- “Wrong order and disrespectful management”
- “Didn't receive my E cards”
- “Didnt get my paycheck”
Payments and Charges Question:
- “Bogus online charge”
- “Coupons”
- “Charged tip without consent”
Refund Question:
- “Unrefunded Charges”
- “Refund”
- Refund/manager fraudulent
Account Question:
- “I dined at a Cheesecake Factory restaurant today and forgot to tell the waitress that I am a rewards member. I forgot to tell her my telephone number.”
- “Need to reset password”
- “Can't login to my Ici”
Activation/ Cancellation Question:
- “Cancel order”
- “Was terminated wrongfully”
- “The order was wrong in my wife had to wait 35 minutes to get her correct play. It came with meat in it my wife is vegetarian we got there at 5 o'clock with a 630 movie planned, but had to cancel as the service is very slow and they took 20 minutes”
Return/ Replace Question:
- “When coming in to exchange my cheesecake, I was given the wrong cheesecake and wasn’t given a replacement because they were out of them and they told me they were only going to give me half of a ten inch and I could take it or leave it”
- “NO ONE RETURNED MY YET!!”
- “They messed up my order on February 13th and did not replace it yet and I'm looking for my gift card or meal replacement for tonight”
Website/ Application Question:
- “Application follow up”
- “We believe someone from the restaurant we visited has tried to make fraudulent charges on our account.”
- “Problem w website”
Other Question:
- “Complaint.”
- “Taxes”
- “Customer comments”
About
The Cheesecake Factory is US chain of full-service restaurants, specializing in cheesecakes for dessert. The company operates 165 upscale, casual, full-service dining restaurants: 151 under The Cheesecake Factory marque, 13 under the Grand Lux Cafe marque and one under the RockSugar Pan Asian Kitchen marque. The Cheesecake Factory as a bakery was founded in Los Angeles, California in 1971. In 1978 David M. Overton, the company's founder, opened the first Cheesecake Factory restaurant in Beverly Hills, California. The restaurant established the future chain's pattern of offering an eclectic menu, big portions, and signature cheesecakes. The specialties of The Cheesecake Factory include types of Cheesecakes (White Chocolate Raspberry Truffle, Pumpkin, Coconut Chocolate Cream), Burgers, Pizza, Pasta, Steaks and Sandwiches, etc.
The Cheesecake Factory is ranked 275 out of 2531 in Cafes, Restaurants and Bars category
USA
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