When I got in your restaurant at 1350 stone ridge mall rd. I'm been waiting and no body asked me what I need until I ask the manager if I can buy food to go.
Then he pointing into to go area. After I Order my food they told me waiting period about 20 minute . I waited almost one hour but my order still not available. ,but I saw two guys they order food to go they take just wait only 20 minutes.
I called the manager he said wait more time .not even say sorry about my order .i wait for another 10 minutes but still not available. I asked again where is my order he looks to counter they found my order
Product or Service Mentioned: The Cheesecake Factory Manager.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Price reduction.
I didn't like: Terrible customer service.