I was originally calling the 875 N Michigan Ave location in Chicago, IL 60611 in regards to missing a slice of cheesecake out of the 6 slices I ordered. I traveled 2.5hrs to get the cheesecake only to have a slice missing.
I understand mistakes happen, but I contacted the store at 10pm (once I arrived at home) and was placed on hold by Chris for 15mins. during my first call. I then disconnected the call and another worked by the name of Elizabeth answered and I immediately asked to speak with a Mgr. The worker knew exactly who I was and confirmed that I was needing the bakery and she promised to leave me on a brief hold.
I was on hold for another 40mins before disconnecting.
At this point I’m beyond devastated that a restaurant of your caliber would treat a customer this way. I not only didn’t get a courtesy explanation as to what was going on while on hold, but my entire issue was dismissed (because the workers left me on hold until the restaurant closed at 11pm).
Product or Service Mentioned: The Cheesecake Factory Customer Care.
Reason of review: Order processing issue.