Anonymous
map-marker Atlanta, Georgia

Gift card bonus expired

Because I was in the hospital, my bonus gift card expired at end of February. All Im asking for is to have my $15 bonus card reinstated or to have a new one issued. Thank you! Sherry Walters 678-699-****
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Sameika M

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Plastic in food

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The Cheesecake Factory - Plastic in food
The Cheesecake Factory - Plastic in food - Image 2
The Cheesecake Factory - Plastic in food - Image 3
I placed an online order for pickup and my husband found plastic in his macaroni ball. I've tried calling every number to settle this matter with a refund and to no avail till finally I decided to just reach out to my bank and inform them about the situation. Fortunately my bank will dispute the charge. This was infuriating because we usually eat from the Glades location in Boca and we've never had a problem. We decided to try this new location out in Coconut Creek because it was closer. We may never eat from the cheesecake factory again because of this incident.
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Loss:
$48

Preferred solution: Full refund

Mary J Tqs

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Verified Reviewer
| map-marker Orlando, Florida

Overcharged

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The Cheesecake Factory - Overcharged
The Cheesecake Factory - Overcharged - Image 2
We were charged $6.00 for less the one ounce of pasta sauce for leftovers of a $150 lunch for 3 and the server Elizabeth A was very rude when I questioned the charge!!!
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Loss:
$6
Pros:
  • There are no pros this time
Cons:
  • Over priced food and rude service

Preferred solution: Full refund

User's recommendation: Do not eat here ever!!!

Carlton B Hnj

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Verified Reviewer
| map-marker Charlotte, North Carolina

Items stolen from locker while at work

The Cheesecake Factory - Items stolen from locker while at work
I locked a jacket in my locker during my shift. When I got off, the locker was open, and the jacket was gone. Within 5hrs. I imma notified H.R. and security. This occurred on 2/08. I've left numerous voice-mail, and I still haven't heard from H.R. or security, as of yet, to let me know if they've reviewed the cameras coming out of the lockeroom, or any status concerning my property.
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1 comment
Guest

You should have just called the police if you intended to post here for the world to see.

Lisa W Txb

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Verified Reviewer
| map-marker Bellevue, Washington

Bad Experience

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The Cheesecake Factory - Bad Experience
The waitress was horrible she needs a course in Customer service and the lack of attention she paid us. I just can't believe she even has a job.She brought me 1 glass of iced tea and never asked me if I would like a refill. Our food came out I asked for ketchup she brought me 1 tiny serving of that after that we never saw her again. The bar tender had to wait on us he brought another ketchup to the table. My husband was not happy about what he ordered at all. Very bad experience..
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User's recommendation: Only go for cheese cake

1 comment
Talbot Ses

You are an adult, right? If you want a refill ASK.

She is probably new. Also, you are a married woman, an adult.

This means that you should know how to spell bartender. How did you even make it past elementary school?

Tammy J Pbt
map-marker Greenville, South Carolina

Greenville restaurant manager Kyle was just rude

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The Cheesecake Factory - Greenville restaurant manager Kyle was just rude
On my birthday January 20th, had a birthday lunch, I was told on Friday January 19 to be there 30min b4 2:00pm to be seated with a party of 10, my hubby arrived @ 1:00pm on Saturday & was told it would be 3:00 b4 we could be seated. All of my guests were not from Greenville SC & thats why I told everyone 2:00pm so they could get back home b4 dark, 4 of my friends left b/c management was so rude
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Preferred solution: Full refund

User's recommendation: Make sure you talk to someone who knows what they’re talking about

1 comment
Talbot Ses

If you eat the food you are NOT entitled to a full refund. Stay at home if you cannot afford to celebrate your birthday. They did make a mistake, but making a mistake is NOT rude.

Derek H Tbb

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Verified Reviewer
| map-marker Cincinnati, Ohio

I don’t understand

The Cheesecake Factory - I don’t understand
I ask for extra Parmesan cheese every time and I never get it! Ever!!! Why??? Its sooooo frustrating! I dont understand whatsoever
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2 comments
Guest

On top of that, to find plastic in your chicken Parmesan lets me know I need to let this restaurant I loved so much go.

Carle Vux

Well if you paid for the extra cheese I can understand your frustration.

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Laleh T

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Verified Reviewer
| map-marker Pleasanton, California

Awful food awful service

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The Cheesecake Factory - Awful food awful service
The Cheesecake Factory - Awful food awful service - Image 2
Horrible experience for dinning in Pleasanton California location Delayed service, awful quality of food, rude and disrespectful server Horrible experience in top of absolute over priced food.
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Judy K Uwy

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Bad restaurant experience.

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The Cheesecake Factory - Bad restaurant experience.

I sent this in to Cheesecake Factory already but no reply. So I will rewrite the experience of my dine in experience.

I got seated quickly and the server came to me but I had to wait a minute ..fine! Then she got my order and I waited 15 minutes and nothing!!! I had ordered a coke and they always bring that to me first but not this visit. I called over the lady at the bar.

( I was seated in a booth at the bar surrounding area but not at the bar) I said I have not gotten my meal and I will just take it to go if you can get my waitress. My waitress came up about that time with my drink and bread. I said that's ok I will just eat it here. My waitress saw that I was talking to the bar waitress.

My waitress got mad at me and tole me "YOU KNOW when you come in here that it takes 15 minutes to cook those tamales". I was taken back. I have never had a waitress in my life talk to me like that . I didn't want to make a scene.

I stayed and ate and my waitress gave me a refill on Coke and she NEVER came back with my check to pay for it. The honest person that I am, I get up and go to the bar and said I guess my waitress got mad at me. Can you give me my check? The check was with the bar waitress and I paid and did NOT leave any tip.

I will not go back to this Cheescake factory unless I get a totally different person.

I go out to eat for service and food and enjoyment. I ate out today and got a sandwich somewhere and left a $10 tip.

I am NOT after taking away anyone's job but these waitresses need better training and anger management classes.

Thank you for listening.

Judy Kilmer

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Preferred solution: Full refund

Anonymous
map-marker Dundalk, Maryland

Bad customer service

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The Cheesecake Factory - Bad customer service
The Cheesecake Factory - Bad customer service - Image 2
The Cheesecake Factory - Bad customer service - Image 3
The Cheesecake Factory - Bad customer service - Image 4
The Cheesecake Factory - Bad customer service - Image 5
The managers dont care they rude and disrespectful the kitchen messed my order up and put a mushrooms in my food and Im allergic to them
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User's recommendation: Don’t go to the one Downtown dc

Anonymous
map-marker Miami, Florida

Complaint about manager

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I came in with a friend of mine for the lunch special better known as page 8 to the Boca Raton location which I frequent many times throughout the year again we went for the lunch special my friend he always ordered the same thing sometimes pasta with chicken which they don't have on the menu no more anyway that was nice enough to tell him that but at the same time the way that I had told them there was something similar to it with chicken with a different type of pasta okay well my friend orders it and again my friend had asked him is it on the lunch special he said yes I ordered the meatloaf which I always order instead of getting two pieces which is the lunch special just had three pieces and he charged us dinner prices at 11:30 in the morning for my meatloaf and for my friend's meal and like we told the waiter lunch special and you say yeah yeah no problem so we had two meals and two ice t's not a check comes 63 dollars and change again we said to the waiter lunch special he said yeah yeah yeah a lunch special should have been more than maybe maybe $40 for the two meals so he tried to see what he can do to save you know us a little bit of money he couldn't fix the whole check so we ask for the manager manager comes to the table first of all a manager should not be dressed the way this man was dressed not managing material in my book Chinaman in an American restaurant not dressed the way of manager should be dressed he was dressed more on the sloppy side okay we overlooked that the manager says there's nothing he can do we would have to pay whatever was on the check which I really thought was totally ridiculous or totally upset that's why I'm giving it one star and that's why I will never ever go back to the Boca Raton location I will try the new location in Coral springs but I would never never go back because the way I was treated

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User's recommendation: Yes I would recommend the cheesecake factory but never the one in Boca Raton never

1 comment
Guest

Did you really mean to refer to the manager as Chinaman?

May T Lny

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Verified Reviewer
| map-marker Yorba Linda, California

Complain service issue_allergies reaction

I tried to call Customer Service , but there is no one to assist the call. I need to report an issue about the in store dining experiment on last night, March 17th 2024 in Brea mall location.

Dinning time in 6:45pm.

Im a loyal customer since 20 years ago. I bring my kids to celebrate her birthday on last night with my families. I told the waiter my kids had nuts allergies as usual when I order the food, he told me he will put a note to the kitchen. The first dish we had is avocado roll.

My kids both had allergy reaction after having the dish. I asked the waiter right away is the dish contain nuts, he told me yes, it had cashew. Im so disappointed on the Cheesecake Factory is the waiter was shirking the responsibility when I asked him why will this happen when I told you my kids has nut allergy when I order the food. You should let me know this order contain nuts but you didnt until I asked.

So does the manager come to check with us, he is so cold attitude on asking are you ok ? Of course not, Im busy with dealing both kids and monitored them the allergies reaction. The manger didnt even check back with us after all. One of my kid is having the allergy reaction and she suffered for the whole night till this early morning.

We had to send her to Dr visit and I had to cancel all my meeting in this morning. The birthday celebration becomes a fear experience in cheese cake factory for the kiddos.

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1 comment
Guest

Yaaaawwwwwwnnnnnn

Mary D Qek

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Verified Reviewer
| map-marker Greensboro, North Carolina

Poor quality

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The Cheesecake Factory - Poor quality
The Cheesecake Factory - Poor quality - Image 2
The Cheesecake Factory - Poor quality - Image 3

I came into the Greensboro location for cheesecake for my employees in celebration of food service week. I asked to write the order out for them on paper as I knew it was a big order, but she insisted to take it herself at the same time she took our food order.

I paid and left. Once at home I noticed that there did not seem to be enough in the two bags I was given. Once I did a count I noticed that I was missing one and that the waitress did not take down a coconut cheesecake. But the most disturbing was the quality of the cheesecake.

The whipped cream was a runny mess. The cheesecakes looked like they had been sitting on the counter the whole time we were at the restaurant eating..None of them had been freshly cut. It is embarrassing to me to even take these to work! I am ashamed for you for the quality of your product.

I called the manager on duty also.

She told me she would refund one cheescake that had been left out of my order. She said there wasnt anything she could do about the others. Then she proceeded to hang up on me. Never once did she apologize.

I am beyond mortified by the unprofessional conduct.

My stafff make minimum wage.

It would take them almost an hour to buy a slice of your cheesecake. This was a luxury and a gift that we wanted to give them to show appreciation for their work, but now Im embarrassed to even be gifting them this cheesecake.

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Cons:
  • Horrible manager

Preferred solution: Full refund

User's recommendation: Absolutely not

1 comment
Carle Vux

If you want a full refund RETURN everything you got, otherwise you are only entitled to a refund for the coconut cheesecake.

Sonya C Udp

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Verified Reviewer
| map-marker Katy, Texas

Complaint

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I was treated with disrespect by an employee when picking up an order. She stated, it's the policy for me to show her my phone because the camera is watching and if I didn't, I couldn't have the order. And walked away. I will NOT be disrespected by any member of this company! I have placed a call to corporate to make sure this doesn't happen to anyone else!!
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Preferred solution: Apology

Sandra W Uzg

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Not a review

The Cheesecake Factory - Not a review
I dined at a Cheesecake Factory restaurant today and forgot to tell the waitress that I am a rewards member. I forgot to tell her my telephone number.
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Preferred solution: N/A

Summer Zfp

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Verified Reviewer
| map-marker Greenville, South Carolina

Complaint GM and Associate

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I work for doordash and I have gone to the Greenville SC location over 100x to deliver and every single time, they treat me like I am dirt under their feet. Tonight was the last the straw! The girl that brought the food outside patted her leg like I'm a dog and said "then come here and get it!" extremely rudely! We aren't allowed to go inside the store to get the order so we sit in the car until they bring it to us!
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Preferred solution: New employees at location!!

User's recommendation: Don't go here bc they act like they are better than the customers paying their income!

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