Product: The Cheesecake Factory Customer Care Clear all filters (22 of 22 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
On 3/10/2018, went to the one in Short pump Richmond va.There was a wait, told them I had two adults and a child was told it was a thrity minute wait for a party of three. After waiting they mistakely had us down as abparty of two a said we would have to wait again, no...
Read more
2.0
Short Pump, Virginia
Product
The Cheesecake Factory Customer Care
#1209003
Reply to reviews
I went to the Cheesecake Factory in short hills mall NJ. When we approached the front desk area the girls were talking and completely ignored us standing there. I saw them do this several times with other customers. The wait was long but it's a popular place so I...
Read more
2.9
Product
The Cheesecake Factory Customer Care
#1187666
Reply to reviews
The experience I encountered at the Cheesecake Factory located in Valencia Ca. was HORRIBLE. It took 20 minutes later to receive my food, after my wife was served. My wife waited for my food to arrive before she started eating which is the customary thing to do. By...
Read more
Product
The Cheesecake Factory Customer Care
#1187377
Reply to reviews
I walked over to the Cheesecake Factory at Cumberland Mall to have dinner with some of my co-workers, who had never been to the Cheesecake Factory. Upon arrival we were given the news that it would be a 4 hour wait. We were so hurt. We started walking back to the...
Read more
1.5
Product
The Cheesecake Factory Customer Care
#1132533
Reply to reviews
Waiter was decent.However after people who came in after my Family of 4 received their food first, and we still waited about 20 minutes for our appetizers, even after asking for them we became concerned. Our concerns were legitimate, when the entrees and appetizers...
Read more
2.8
Product
The Cheesecake Factory Customer Care
#1074622
Reply to reviews
We went to the Cheesecake Factory in mission valley. (San Diego) they sat us at our table and we waited and about 30 minutes in waitress tells us sorry it's taking so long it's that we are very busy, we were ok with the explanation then all tables around who sat down...
Read more
1.0
Product
The Cheesecake Factory Customer Care
#1062647
Reply to reviews
My wife and kids took me to Frisco location on my birthday april 28th we did not had to wait which was the only good part of experience, but it went totally downhill from then on it took 10 minutes for waiter to come and greet us my daughter was really thirsty which we...
Read more
2.0
Product
The Cheesecake Factory Customer Care
I liked
  • Decor
I didn't like
  • Service and food
#1040944
Reply to reviews
Skokie location Curbside-to-Go often messed up my past orders.On 4/6/17, they tried to charge me for an item missing in my order. I actually had to open the food container to show the employee, Tanya, the missing food item so she'd take the charge for the missing item...
Read more
2.3
Product
The Cheesecake Factory Customer Care
I didn't like
  • Nasty attitude the evening host
  • To go orders always incorrect
  • Service
#1030968
Reply to reviews
Was with my daughter and Grandaughter. It was 32 degrees outside on Mar on Arlington Va.. No heat the tsbles were filthy the silver ware had water spots and food on them we asked for hot water to clean them and to top it all I asked for Hennessey on the rocks woth...
Read more
1.8
Product
The Cheesecake Factory Customer Care
#1026652
Reply to reviews
I had an issue with a menu/ingredient item.So I filled out the corporate complaint form online. It was obviously not a prep or restaurant issue or I would have brought it up at the restaurant. But rather than corporate getting back to me, they just pawned it off to the...
Read more
Anonymous
Anonymous

And what would have liked them to do from a corporate tower? It's called delegating authority and dealing with pests. Unless there area lot of complaints similar to yours, I'm...

2.2
Product
The Cheesecake Factory Customer Care
#1024175
Reply to reviews