Product: The Cheesecake Factory Customer Care Clear all filters (0 of 28 reviews match)
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The Cheesecake Factory - Bad customer service

I spoke to Juan in guest services. I complained that my e-gift card was compromised and requested to be reissued. He refused. Please escalate my concern to David Overton. My email:bacchi0211@gmail.com
2.0
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The Cheesecake Factory Customer Care
#1430147
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I am not happy with the cheesecake factory in Albuquerque,New Mexico.My day care had their annual Christmas party here and had to wait for two hours to get seated when they told us that if someone was there early we would get seated right away well one of my coworkers...
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The Cheesecake Factory Customer Care
#1429480
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The Cheesecake Factory - Missing cheesecake and unacceptable service
I was originally calling the 875 N Michigan Ave location in Chicago, IL 60611 in regards to missing a slice of cheesecake out of the 6 slices I ordered. I traveled 2.5hrs to get the cheesecake only to have a slice missing. I understand mistakes happen, but I contacted...
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Sexxy781
Sexxy781

It was just one piece! What’s the big deal?!!?

Anonymous
Anonymous

Contact corporate

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The Cheesecake Factory Customer Care
#1265689
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I read the article about the treatment of the man with the trump hat on in Miami and the horrible way the employees treated him and will never go back. My family eats there a couple times a month, but no more. They really need to train their employees better to respect...
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Anonymous
Candy

Why would you believe everything you read online????

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The Cheesecake Factory Customer Care
#1257218
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My mother and I visited the Cheesecake Factory in Sacramento on Arden Way (05/06/18). We waited for about 2.3 minutes before being seated, a young gentleman seated us. Once seated, I requested to the gentleman if we could sit at the booth adjacent to us, he replied yes...
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The Cheesecake Factory Customer Care
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  • Ginner
#1250080
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I went to the Durham cheesecake factory site to have a late lunch on Friday, April 6th. Arrived at 2:25 and there was plenty of room at Bar and high bar room seating. A waitress passed and said "you need to be seated by a hostess" I waited 10 minutes and a group of...
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1.0
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The Cheesecake Factory Customer Care
#1229282
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The Cheesecake Factory - Poor Service

On 3/10/2018, went to the one in Short pump Richmond va. There was a wait, told them I had two adults and a child was told it was a thrity minute wait for a party of three. After waiting they mistakely had us down as abparty of two a said we would have to wait again, no apology, really rude people. We left. I understand being busy and having to wait, but to make a mistake anf never apologize or act like you care is totally unacceptable. Thank you, Nita A. Thompson
2.0
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Short Pump, Virginia
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The Cheesecake Factory Customer Care
#1209003
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I went to the Cheesecake Factory in short hills mall NJ. When we approached the front desk area the girls were talking and completely ignored us standing there. I saw them do this several times with other customers. The wait was long but it's a popular place so I...
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2.9
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The Cheesecake Factory Customer Care
#1187666
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The experience I encountered at the Cheesecake Factory located in Valencia Ca. was HORRIBLE. It took 20 minutes later to receive my food, after my wife was served. My wife waited for my food to arrive before she started eating which is the customary thing to do. By...
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The Cheesecake Factory Customer Care
#1187377
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I walked over to the Cheesecake Factory at Cumberland Mall to have dinner with some of my co-workers, who had never been to the Cheesecake Factory. Upon arrival we were given the news that it would be a 4 hour wait. We were so hurt. We started walking back to the...
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1.5
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The Cheesecake Factory Customer Care
#1132533
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