Product: The Cheesecake Factory Customer Care Clear all filters (0 of 25 reviews match)
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The Cheesecake Factory - Missing cheesecake and unacceptable service
I was originally calling the 875 N Michigan Ave location in Chicago, IL 60611 in regards to missing a slice of cheesecake out of the 6 slices I ordered. I traveled 2.5hrs to get the cheesecake only to have a slice missing. I understand mistakes happen, but I contacted...
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Product
The Cheesecake Factory Customer Care
#1265689
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My mother and I visited the Cheesecake Factory in Sacramento on Arden Way (05/06/18). We waited for about 2.3 minutes before being seated, a young gentleman seated us. Once seated, I requested to the gentleman if we could sit at the booth adjacent to us, he replied yes...
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The Cheesecake Factory Customer Care
I didn't like
  • Ginner
#1250080
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I went to the Durham cheesecake factory site to have a late lunch on Friday, April 6th. Arrived at 2:25 and there was plenty of room at Bar and high bar room seating. A waitress passed and said "you need to be seated by a hostess" I waited 10 minutes and a group of...
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1.0
Product
The Cheesecake Factory Customer Care
#1229282
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On 3/10/2018, went to the one in Short pump Richmond va.There was a wait, told them I had two adults and a child was told it was a thrity minute wait for a party of three. After waiting they mistakely had us down as abparty of two a said we would have to wait again, no...
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2.0
Short Pump, Virginia
Product
The Cheesecake Factory Customer Care
#1209003
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I went to the Cheesecake Factory in short hills mall NJ. When we approached the front desk area the girls were talking and completely ignored us standing there. I saw them do this several times with other customers. The wait was long but it's a popular place so I...
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2.9
Product
The Cheesecake Factory Customer Care
#1187666
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The experience I encountered at the Cheesecake Factory located in Valencia Ca. was HORRIBLE. It took 20 minutes later to receive my food, after my wife was served. My wife waited for my food to arrive before she started eating which is the customary thing to do. By...
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The Cheesecake Factory Customer Care
#1187377
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I walked over to the Cheesecake Factory at Cumberland Mall to have dinner with some of my co-workers, who had never been to the Cheesecake Factory. Upon arrival we were given the news that it would be a 4 hour wait. We were so hurt. We started walking back to the...
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1.5
Product
The Cheesecake Factory Customer Care
#1132533
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Waiter was decent.However after people who came in after my Family of 4 received their food first, and we still waited about 20 minutes for our appetizers, even after asking for them we became concerned. Our concerns were legitimate, when the entrees and appetizers...
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2.8
Product
The Cheesecake Factory Customer Care
#1074622
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We went to the Cheesecake Factory in mission valley. (San Diego) they sat us at our table and we waited and about 30 minutes in waitress tells us sorry it's taking so long it's that we are very busy, we were ok with the explanation then all tables around who sat down...
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1.0
Product
The Cheesecake Factory Customer Care
#1062647
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My wife and kids took me to Frisco location on my birthday april 28th we did not had to wait which was the only good part of experience, but it went totally downhill from then on it took 10 minutes for waiter to come and greet us my daughter was really thirsty which we...
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2.0
Product
The Cheesecake Factory Customer Care
I liked
  • Decor
I didn't like
  • Service and food
#1040944
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