Product: The Cheesecake Factory Customer Care Clear all filters (19 of 19 reviews match)
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I walked over to the Cheesecake Factory at Cumberland Mall to have dinner with some of my co-workers, who had never been to the Cheesecake Factory. Upon arrival we were given the news that it would be a 4 hour wait. We were so hurt. We started walking back to the...
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1.5
Product
The Cheesecake Factory Customer Care
#1132533
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Waiter was decent.However after people who came in after my Family of 4 received their food first, and we still waited about 20 minutes for our appetizers, even after asking for them we became concerned. Our concerns were legitimate, when the entrees and appetizers...
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2.8
Product
The Cheesecake Factory Customer Care
#1074622
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We went to the Cheesecake Factory in mission valley. (San Diego) they sat us at our table and we waited and about 30 minutes in waitress tells us sorry it's taking so long it's that we are very busy, we were ok with the explanation then all tables around who sat down...
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1.0
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The Cheesecake Factory Customer Care
#1062647
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My wife and kids took me to Frisco location on my birthday april 28th we did not had to wait which was the only good part of experience, but it went totally downhill from then on it took 10 minutes for waiter to come and greet us my daughter was really thirsty which we...
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2.0
Product
The Cheesecake Factory Customer Care
I liked
  • Decor
I didn't like
  • Service and food
#1040944
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Skokie location Curbside-to-Go often messed up my past orders.On 4/6/17, they tried to charge me for an item missing in my order. I actually had to open the food container to show the employee, Tanya, the missing food item so she'd take the charge for the missing item...
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2.3
Product
The Cheesecake Factory Customer Care
I didn't like
  • Nasty attitude the evening host
  • Service
  • Food -- service
#1030968
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Was with my daughter and Grandaughter. It was 32 degrees outside on Mar on Arlington Va.. No heat the tsbles were filthy the silver ware had water spots and food on them we asked for hot water to clean them and to top it all I asked for Hennessey on the rocks woth...
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1.8
Product
The Cheesecake Factory Customer Care
#1026652
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I had an issue with a menu/ingredient item.So I filled out the corporate complaint form online. It was obviously not a prep or restaurant issue or I would have brought it up at the restaurant. But rather than corporate getting back to me, they just pawned it off to the...
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Anonymous
Anonymous

And what would have liked them to do from a corporate tower? It's called delegating authority and dealing with pests. Unless there area lot of complaints similar to yours, I'm...

2.2
Product
The Cheesecake Factory Customer Care
#1024175
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The Cheesecake Factory Customer Care Review

We was there on sat march 18 for lunch we had to wait over an hour to be seated then I ordered a chicken salad and mashed potatoes and it was another hour befor we got our food I think we should revive a coupon for 3 free meals
2.4
Details
Cleanliness
Price Affordability
Quality of Food
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The Cheesecake Factory Customer Care
#1023847
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The Cheesecake Factory Customer Care Review

Took my daughter in law for her birthday on march 5, 3017. Told waiter it was her birthday. No one came and sing or anything acknowledge her in anyway. In albuquerque new mexico
4.1
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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Product
The Cheesecake Factory Customer Care
#1018950
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We had dinner at the Boca location.Our dinner came out ice cold .The waitress brought out a new dinner 20 minutes later then I got up to go to the rest room & sliipped both ways Then again on the way out the door wifh husband next to me .We called over a waitress and...
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Anonymous
Anonymous

You state you slipped but you don't say that you actually fell. So, what are your damages? What is it that you want Cheesecake Factory to do? If not one else was slipping, th...

3.5
Product
The Cheesecake Factory Customer Care
#1013382
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